Evergreen Finance London Limited is a high-cost short-term lender offering loans of £200 – £1,500 with a minimum and maximum loan term of 2 – 6 months (instalments). The minimum instalment duration for the first instalment is 5 days.

The maximum loan for new customers is limited to £800. Existing customers (that is, previously approved customers who have already had at least one loan with the Company) can apply to have a maximum loan limit of £1,500.

We are authorised and regulated by The Financial Conduct Authority (FCA) under FCA Register number 674154, with permission to act as a direct lender and provide credit services to UK consumers.

We are a Responsible Lender and we comply with all UK Consumer credit regulations and associated best practice guidance, implemented by UK regulators, including The Financial Conduct Authority (FCA), Information Commissioner's Office (ICO) (for adherence to the UK Data Protection Act requirements), The Financial Ombudsman Service and industry trade bodies, such as the Consumer Credit Trade Association and UK Finance.

At Moneyboat we are committed to treating every customer fairly, and with respect and we will always lend responsibly. We welcome the higher standards of care and responsibility that the Consumer Duty places on all financial services firms and we will provide you with the best outcome for your individual needs and circumstances.

We are here to provide small, short-term instalment loans to help you through if you are running short or have an emergency cash-flow issue. We offer very flexible repayment terms as well as transparent charges and a completely confidential process from beginning to end.

We actively encourage our customers to repay the loan as quickly as possible thereby saving you money in interest and at the same time allowing affordable and sustainable payments.

Application Process

Our loan process is straightforward, clear, transparent and flexible. Throughout the application process, we will:

Provide you with clear and easy-to-understand product information, to allow you to make an informed decision, based on your own needs and circumstances.
Ensure our products and services are fit for purpose and offer fair value.
Before approving you for a loan we will assess your affordability and creditworthiness. We will consider the potential for the commitments under the loan agreement to adversely impact your financial situation and also take into account your ability to make repayments as they fall due over the life of the regulated credit agreement.
We will perform a credit check through a third-party credit reference agency on every credit application (even if you are an existing customer - since we recognise that your circumstances can change swiftly, sometimes (unfortunately) for the worse).
This is to satisfy ourselves that you can afford to repay the loan for which you have applied (i.e. that you can repay the loan amount and the interest we charge thereon).
We will determine the amount you can borrow based on your incomings and outgoings and upon the assessment of our underwriters, who will review your credit report to assess your financial position before we agree to lend responsibly and advance you a loan.
If you require any further information or require support for your additional needs, our friendly team will always strive to be available to deal with and resolve any queries you may have.

High-cost short-term loans are not appropriate for long-term borrowing and can be an expensive way of borrowing to other larger and longer-term loans available on the market. Therefore, we have a maximum limit of £800 on loans to new customers and a maximum duration on all loans of 6 months.

Your Commitment to Us

We believe that financial responsibility is a 2-way process. Whilst we will be open, honest and transparent in all our dealings with you, for us to act and lend responsibly we need you to also be responsible, honest and open with us.

By working together we can provide you with the best possible outcome, based on your individual needs and circumstances, allowing you to pursue your financial objectives.

We trust you to be responsible and that you consider your financial situation before deciding to enter into a loan agreement with us, and we expect and trust that you are confident that you can meet your obligations under the agreement and repay any loan as agreed.

The amount payable by you under the loan will be shown clearly on the pre-contract information we provide to you, together with on the credit agreement, so that you can make an informed decision before agreeing with us. Our charges are also displayed on those documents and are also set out in all relevant correspondence to you from us (normally sent by email) and on our website.

If you comply with the terms of your loan agreement with us, and make all repayments on time and as agreed, you will only be required to repay the amount in the loan agreement - namely, the sum advanced, the interest thereon and any fees notified to you and agreed with you on your pre-contract and consumer credit loan agreement. You will not be required to pay any other fees, whether hidden or otherwise.

We may charge you a late payment fee if you miss a payment or fail to make payment in full by your agreement with us, and if your account falls into arrears.

These charges are set out in the pre-contract information we provide to you, the credit agreement, all relevant correspondence to you from us (normally sent by email) and on our website.

Customers experiencing Financial Difficulties

As a business, we are committed to treating borrowers experiencing financial difficulties with forbearance, understanding and compassion. Our friendly team is trained to be supportive and empathetic to your situation and will work with you to find the best solution based on your individual needs and circumstances

Our Collections agents are trained and assessed on their compliance with our own internal policies, procedures and company values, but also in alignment with UK regulations and best practices in dealing with the fair treatment of customers in financial difficulties, including those customers who may show signs of vulnerability characteristics or who require additional or immediate support.

We will support you if you are experiencing financial difficulties and work together to find a suitable solution based on your individual needs and circumstances and one that is affordable and sustainable

We will not charge you unreasonable fees for late payment or other defaults under the agreement, and we will not harass you if your account is in arrears.

We will inform you if you go into arrears and will send you a notice of the sums in arrears and provide the required regulatory information sheet, prescribed by our regulator The Financial Conduct Authority (FCA) to accompany this notice. We will also notify you if you incur a default sum (by way of a notice of default).

We do not sell debts to third parties.

Responsible Lending Statement

At Moneyboat we will lend responsibly based on your individual needs and circumstances, ensuring every loan is affordable and that the payments are manageable and sustainable.

We will provide you with clear and easy-to-understand product information, to allow you to make an informed decision, based on your individual needs and circumstances.
Ensure our products and services are fit for purpose and offer fair value.
We will assess your affordability and creditworthiness, before approving you for a loan.
We will lend responsibly and fairly and will only lend an amount that is affordable to you and the payments are manageable and sustainable.
We will never force or pressure you to borrow money or to borrow more money than you had intended.

We will not accept your application for credit where it is believed that you may not have been entirely accurate with the information provided in support of your application;
We will support you during difficult times and offer care, empathy and compassion in all our dealings and in particular if you disclose you have a vulnerability characteristic or have additional needs.
We encourage you to raise any issues with us by telephone or in writing. We will of course discuss any complaints you may raise with us regarding our service and will seek to resolve any such complaints or concerns you may have, by the timeframes specified within the UK regulations.

If we cannot resolve them we will advise you on how to take your concerns further should you remain dissatisfied.

Responsible lending