How do I close my Moneyboat account?

Your account with Moneyboat is automatically closed when you repay your loan. We’ll report this to the credit reference agencies, who may then take a few weeks to reflect the changes in your credit file.

Please note, your loan must be repaid in full before we can close your account and report it as closed to the credit reference agencies.

If you’d like to talk to us about this, please call us on 020 3818 7470 or email us at thecrew@moneyboat.co.uk. We’re here to help 8am to 7pm Monday to Friday (excl. Bank Holidays).

What happens to my information?

Please note, after your account has been closed, we're required to retain your personal data for no less than six (6) years. If your application for one of our products is declined or withdrawn, we will retain your personal data for a period of up to five (5) years. This is in line with our regulatory and legal obligations as a lender, and also allows us to assess your eligibility should you wish to apply for a loan with us again in the future.

Your data will continue to be stored securely and handled in accordance with our privacy policy throughout this period. Once the retention period has passed, your information will be securely deleted. If you'd like more detail on how we store and use your data, you can find this in our privacy policy, or contact our team with any questions.