How do I update my bank details?

To update your bank details, please call us on 020 3818 7470 or email us at thecrew@moneyboat.co.uk. We’re here to help 8am to 7pm Monday to Friday (excl. Bank Holidays). Our Customer Service team will be able to update your details securely.

Please note, we can only accept bank details registered to the address used in your Moneyboat account. To see the address currently used in your account: Log in or register here.

If you’ve recently changed address, please contact us and we can update that for you. For reference, our help centre article on updating your personal details can be found here.

It’s worth noting that we can only accept UK bank accounts. We’re also unable to accept the following:

• Prepaid cards: Cards from providers such as Pockit or Suits Me aren't linked to a full UK bank account, so they can't be verified against your application details.
• E-money cards: Cards issued by e-money providers such as Monese or Wise can't be accepted, as these are electronic money institutions rather than fully licensed UK banks. Monzo and Starling are accepted.
• Credit cards: Repayments must come from a debit card linked to your current account. We're unable to take repayments from a credit card.
• Third party cards: The card must be registered in your own name. Cards belonging to a partner, family member, or anyone else can't be accepted – even with their permission.
• Business account cards: Your card must be linked to a personal current account, not a business account.
• International cards: We can only accept debit cards issued by a UK bank and registered to a UK address.

If your card falls into any of these categories, you'll need to provide details for a personal UK current account held in your own name before we can update your records. If you're unsure whether your card will be accepted, our customer service team will be happy to check for you.