I’ve been a victim of fraud. How can you help?

Please report any suspected fraud to us as soon as possible. You can call us on 020 3818 7470 or email us at thecrew@moneyboat.co.uk. We’re here to help 8am to 7pm Monday to Friday (excl. Bank Holidays). The sooner you get in touch, the sooner we can place the application on hold while we investigate.

If you wish, you can also report fraud to Action Fraud (actionfraud.police.uk, 0300 123 2040).

If a loan was taken out in your name

If our investigation confirms you’ve been a victim of fraud, you won’t be liable for the debt or any repayments. Once our investigation confirms the fraud, we’ll cancel the loan, refund any repayments collected from your account, and correct your credit file. No collections activity will take place while we investigate.

If repayments have been taken from your bank account

We’ll refund any repayments collected for a fraudulent loan for a fraudulent loan opened in your name without your knowledge or authorisation. You can also cancel the continuous payment authority (CPA) at any time by contacting your bank. They must stop the payments once instructed.

If you paid an upfront fee for a loan

We’ll never ask you to pay a fee before receiving your loan. If someone claiming to be us has asked for an upfront fee, contact your bank immediately to try to recover the payment, report it to Action Fraud, and let us know so we can investigate the misuse of our name.

If you were made to transfer money

Contact your bank straight away. Under the UK's Authorised Push Payment reimbursement rules, most victims are entitled to be reimbursed by their bank if the scam is reported promptly.

What to expect?

After you submit a report of fraud, our Fraud Team will contact you within 3 working days outlining the next steps. Once they have an outcome, they’ll confirm it in writing via email.

If you're unhappy with how your claim was handled, you can complain to us and then escalate free of charge to the Financial Ombudsman Service (0800 023 4567).