I've forgotten my password

That’s OK! Resetting your password is quick and easy. On the login page here, click the ‘Forgotten your password?’ link and enter the email address or mobile number registered to your account. We'll send you an email or SMS with a link to create a new password.

If the email or SMS doesn't arrive within a few minutes, please check your junk or spam folder. Also make sure you're using the same email address or mobile number you registered with, as the reset link can only be sent to the details we hold on file.

A few helpful tips:

  • Check caps lock before resetting your password. Passwords are case sensitive, so it's worth double checking you're typing your password correctly before requesting a reset.
  • If your browser saves your passwords automatically, remember to update it after resetting, otherwise your browser may keep trying to log in with the old one.
  • If you've requested several reset emails, always use the link in the latest one, as older links may no longer work.

Still can't get back into your account? 

Please call us on 020 3818 7470 or email us at thecrew@moneyboat.co.uk. We’re here to help 8am to 7pm Monday to Friday (excl. Bank Holidays).

(Last reviewed on 10 August 2026)

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