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Moneyboat FAQs:

Am I eligible for a Moneyboat loan?

To apply for a loan, you’ll need to meet our minimum eligibility requirements. These include:

• Being 18 or over
• Having a regular income of at least £1,050
• Being a UK resident with a UK bank account

We then assess each application on a case-by-case basis, looking at a variety of factors beyond just your credit score. As a responsible lender authorised by the Financial Conduct Authority (FCA), we carry out thorough affordability checks to ensure each applicant is a good fit for the product.

How much will a Moneyboat loan cost?

Considering applying for a Moneyboat loan? Here’s what costs you can expect:

• New customers can borrow between £200 and £800, while returning customers can borrow up to £1,500.
• You’ll repay your loan in manageable instalments over 2 to 6 months.
• Like other credit agreements, you’ll pay your loan back plus interest. Our daily interest rate is 0.79%, which will be applied to your outstanding balance.

To help give you an idea, here’s an illustration of how much your short-term loan could cost overall, based on the last working day of the month:

Representative Example: Borrow £400 for 4 months: 3 monthly repayments of £156.09 followed by a final repayment of £156.07. Total repayment £624.34. Interest rate p.a. (fixed) 288.35%. Representative 1,267.9% APR.

Read more about our financial promotions and Annual Percentage Rates (APR) to get a clear picture of the costs associated with borrowing.

How easy is it to contact you if I need help?

We’re always here to help, and contacting us is simple. Here’s how to get in touch:

• Online: Fill out our online contact form with your name, email address, and query, then one of our agents will get back to you as soon as possible.
• Phone: Our office hours are weekdays 8am to 7pm, and you can give us a call on 020 3818 7470.
• Email: thecrew@moneyboat.co.uk
• Post: Unit 33969, PO Box 7169, Poole, BH15 9EL

Do you have an app that I can use to manage my loan?

While we don’t currently have a dedicated app, you can manage your loan application through our secure online customer portal. This is accessible 24/7, on your phone, tablet, or computer. We’ve recently launched a new set of features in your account too, to give you full flexibility and control:

• You can see your balance and repayment schedule at a glance.
• Make early repayments or repay in full, with no extra fees.
• Easily update your personal details and payment information.

Where do you get your stats and customer testimonials from?

We listen carefully to every customer so we can keep improving. We conduct regular, anonymous customer satisfaction surveys to provide our statistics:

• 96% of Moneyboat customers say that our loan met their needs
• 99% of Moneyboat customers say that we’re polite, friendly and treat them with respect
• 99% of Moneyboat customers say that we explain everything fully & clearly

The stats used on this page were conducted by Field Locker on behalf of Moneyboat during October 2025.

Our customer testimonials come directly from our Trustpilot page. We’re currently rated ‘Excellent’ by more than 15,000 people, and do all we can to respond to every review we receive.