Frequently asked Questions about Moneyboat Loans
Find the answers to the most commonly asked Moneyboat questions!
Where can I learn more about the Moneyboat login area?
Visit our dedicated member login page here for more information about our terms and services.
Does Moneyboat offer Open Banking Services?
Moneyboat is happy to offer Open Banking Services to our customers. Please visit our Open Banking Resource Page to learn everything you need to know.
Once I’m approved, how quickly will the money be in my bank?
If our agents have approved your application and we are not waiting for any documents from you, you could have the money in your bank as quickly as 15 minutes after approval. This is because of our ‘15 minute funding’ capability through our issuer, Modulr. Please read our full terms and conditions for more information on 15-minute funding.
Is Moneyboat.co.uk a direct lender?
What is the minimum and maximum loan amount you offer?
What's the minimum and maximum period I can borrow for?
What is the interest on a £100 loan?
There are no other borrowing charges.
Can I borrow a second loan if I still have an outstanding balance?
If you are experiencing financial difficulties and would like to set-up a repayment plan please contact us directly.
Can I borrow money if I'm a student?
What is a Summary of Borrowing?
– You settle your loan with us; or
– Three months have passed since you made your last payment to us (only applicable if your account remains open); or
– Your account with us is closed as a result of default or forbearance.
Any summary of borrowing you receive will be issued via email. If you have any further queries regarding the summary, please do not hesitate to contact us, or if you wish to request a summary, please visit our Loan Summary Request Form page.
What are the costs of a short term loan?
Interest: 0.7% per day on the capital amount borrowed.
In the event of a missed payment:
Late Payment Fee: £15.00 – non refundable, one off. Payable if your repayment remains unpaid three days after the initial due date.
Interest: Interest on all payments at the rate of 0.7% per day subject to the total amount of interest payable under this agreement not exceeding 100% of the amount of credit provided, including all interest, fees and charges.
Court Fees: Only as per Court charges, nothing extra
Enforcement Fees: Only as per Court charges, nothing extra
We may attempt to authorise your debit card before your payment due date to ensure it is active – this is a non financial transaction and no amount is actually debited from your debit card.
How do I make a complaint?
Can I modify my agreement?
I'd like to pay early or I have paid late, what happens with my remaining payments?
Unless otherwise agreed, the remaining loan balance will be re-amortized over the number of contractual repayments remaining as per the Agreement.
Do you have a refund or cancellation policy?
What should I do if I'm having financial trouble?
Money Helper: 0300 500 5000
National Debt Line: 0808 808 4000
Step Change Debt Charity: 0800 138 1111
Full details can be found on our Debt Advice website page.
Our staff are always available to discuss ways in which we can help when things don’t go quite as planned should an alternative repayment plan be required we’ll be happy to assist.
What happens if I have miss a payment?
If your repayment remains unpaid and no alternative suitable arrangement is put in place it is likely that your account will fall into default and we will set out the next steps in order for us to secure and retrieve the outstanding balance.
We will do everything in our power to ensure this doesn’t happen and will try and work with you directly in order that this does not become a necessary action.
Can I make my repayment directly to your bank account? What are the bank details?
Evergreen Finance London Limited
For International Payments you may require the following additional information:
For PingIt Payments please follow the following instructions:
1. Logon to your PingIt application.
2. Use our business short code of PINGITZLF590 or search Evergreen Finance London Limited under the business list
3. Confirm the amount to pay and your loan reference or date of birth as a reference for the payment
Short Term Loans
Payday loans alternative
you to branch out beyond traditional payday loan products. Acquiring an alternative product which takes care of your short term needs, with longer term repayments allows you to repay in a much more flexible manner.
Calculating interest and APR
Have a Different Question?
We are well aware that we are all living through unprecedented times due to the impact of the COVID-19 pandemic. We hope that the questions and answers below help with COVID-19 related questions you may have and as always, if we can help with anything further please be in touch with a member of the Moneyboat crew.
What should I do if I'm worried about repaying my next loan repayment?
Customers who believe that they will struggle to make a loan repayment due to the pandemic or any other reason, should contact us as soon as possible to discuss potential options to ease the financial burden.
Can I apply for a loan if I don't know when my company will need me back at work?
Yes, as long as your expected income over the next 3 months is at least £1,000 per month, taking into account you working from home. If you have however been put on unpaid leave we'll be unable to assist you at this time.
Can I apply for a loan if my regular working hours have been reduced?
Yes, as long as your expected income over the next 3 months is at least £1,000 per month, taking into account the reduction.
I'm currently getting Statutory Sick Pay, will I be approved for a loan?
We have a minimum net pay threshold of £1,000 per month.
Will you still be able to deal with my complaint within the acceptable timeframe?
All our employees are working remotely and we have successfully implemented our disaster recovery plan to enable a timely response to any complaints.