Frequently Asked Questions

Yes, we are a direct lender. We are authorised and regulated by the Financial Conduct Authority under registration number 674154.

The minimum loan amount is £200 and the maximum is £800. Existing customers can borrow up to £1500.

The minimum loan duration is up to 2 instalments and the maximum is 6 instalments. The minimum instalment duration for the first instalment is 5 days, the maximum instalment duration is 45 days.

For every £100 borrowed we charge a competitive rate of 0.7% per day. This equates to a maximum interest rate of 21% over 30 days, which is less than the maximum interest charge allowed by the Financial Conduct Authority. There are no other borrowing charges.

If you currently have an outstanding loan balance, we will not be able to offer you a “top-up” or second concurrent loan. Once your current loan is repaid you may be eligible to apply for a new loan; but instalment loans are considered an expensive form of borrowing and is not suitable for a long term financial solution. If you are experiencing financial difficulties and would like to set-up a repayment plan please contact us directly.

Unfortunately we do not offer loans to student and any application from students will be declined.

We ensure that a summary of borrowing is available to all customers, which provides an overview of the total cost of your borrowing. The summary is updated and made available to you in the following circumstances: – You settle your loan with us; or – Three months have passed since you made your last payment to us (only applicable if your account remains open); or – Your account with us is closed as a result of default or forbearance. Any summary of borrowing you receive will be issued via email. If you have any further queries regarding the summary, please do not hesitate to contact us, or if you wish to request a summary, please visit our Loan Summary Request Form page.

We charge the following: Interest: 0.7% per day on the capital amount borrowed. In the event of a missed payment: Late Payment Fee: £15.00 – non refundable, one off. Payable if your repayment remains unpaid three days after the initial due date. Interest: Interest on all payments at the rate of 0.7% per day subject to the total amount of interest payable under this agreement not exceeding 100% of the amount of credit provided, including all interest, fees and charges. Court Fees: Only as per Court charges, nothing extra Enforcement Fees: Only as per Court charges, nothing extra We may attempt to authorise your debit card before your payment due date to ensure it is active – this is a non financial transaction and no amount is actually debited from your debit card.

Should you wish to make a complaint, please click on our complaints procedure on our website or contact us for further information.

Your interest is calculated on a daily basis on the outstanding capital. Should you wish to modify your agreement, you can call or email us in order to make an early payment. If you wish to postpone your payment, i.e. modify your agreement, we will need to run a fresh affordability assessment before setting this up. Again, feel free to give us a ring or send us an email.

You can repay early at no extra charge or fee. In the event that a payment is made outside of your contractual instalment plan, unless otherwise agreed, the amount paid will be used to clear the accumulated interest balance up till the date of that payment and the remainder of that payment will be reduced from the outstanding loan principle. Unless otherwise agreed, the remaining loan balance will be re-amortized over the number of contractual repayments remaining as per the Agreement.

Refunds may be offered, but in any event, on a discretionary basis. Should you wish to cancel an existing / open loan you may do so at any time, please refer to your signed Consumer Credit Agreement for further details on how you can do this.

There are several free and impartial financial advice organisations that you can contact below. Money Advice Service: 0300 500 5000 National Debt Line: 0808 808 4000 Step Change Debt Charity: 0800 138 1111 Full details can be found on our Debt Advice website page. Our staff are always available to discuss ways in which we can help when things don’t go quite as planned should an alternative repayment plan be required we’ll be happy to assist.

We will firstly try and contact you in order to understand why payment has been missed. If your repayment remains unpaid and no alternative suitable arrangement is put in place it is likely that your account will fall into default and we will set out the next steps in order for us to secure and retrieve the outstanding balance. We will do everything in our power to ensure this doesn’t happen and will try and work with you directly in order that this does not become a necessary action.

If you would like to repay your loan directly to our bank account you can do so at any time. It is necessary to pay the correct amount and use your name or date of birth as a reference to ensure the payment is allocated against your account. Our bank details are as follows: Barclays Bank Evergreen Finance London Limited 20-79-06 93290514 For International Payments you may require the following additional information: SWIFTBIC: BARCGB22 IBAN: GB52BARC20790693290514 For PingIt Payments please follow the following instructions: 1. Logon to your PingIt application. 2. Use our business short code of PINGITZLF590 or search Evergreen Finance London Limited under the business list 3. Confirm the amount to pay and your loan reference or date of birth as a reference for the payment

Moneyboat site is free for anyone to use and there is no need to become a member or use a specific Moneyboat login to access your account.