Moneyboat reviews: Our Trustpilot customer reviews
Your voice is extremely important to us. No matter if you’re a new or returning customer, we want to help you navigate the right course for you and your finances, safely and securely.
The Moneyboat reviews we receive from our customers drive everything we do. We’re always striving to offer the very best customer service, and our Moneyboat reviews help us achieve this goal. We’re proud to be rated Excellent on Trustpilot.
Explore our Moneyboat Trustpilot feedback and see why our customers choose us to help charter uncertain tides.
Jump to the section you need:
- Why are Moneyboat customer reviews so important to us?
- How do we use Moneyboat reviews?
- Direct lender reviews
- What is a direct lender?
- What is a loan broker?
- What our recent customers are saying about us
- Discover more helpful resources
Why are Moneyboat customer reviews so important to us?
Here at Moneyboat, we’re all about offering more personal, fair and flexible options for lending. Our borrowers value the ability to speak to our approachable lending team, who will consider each and every applicant on their own merits.
Listening closely to our Moneyboat loan reviews is how we steer our services in the right direction, checking that we’re on target for what our customers value most. Moneyboat reviews are a valuable indicator of our success and customer satisfaction, and we believe in sharing our feedback with any new and existing customers.
Understanding our customers
As a responsible direct lender, we turn to each Moneyboat review to help us understand how we’re doing, address any concerns and adapt to our customers’ needs.
We also conducted a survey asking 1,000 people questions about their financial comfort and habits to help us get to know our potential and existing customers better.
According to our survey, almost three-quarters of respondents (73%) struggle to save due to the cost of living. When you’re met with an urgent cost and your current savings won’t cover it, we can help offer interim relief. We also understand that our customers value trustworthiness, reliability and transparency when it comes to lending. So that’s exactly what we offer.
Our transparent approach to zero hidden fees means our customers know exactly what they’re borrowing and what they can expect to pay back. We also offer fair and flexible repayment options, giving borrowers the choice to repay their loan over 2 to 6 manageable instalments.
How do we use Moneyboat reviews?
Poor customer service and unclear terms create barriers for customers looking to find the resources they need, so we make every effort to shape our service through our Moneyboat reviews.
Thanks to our survey, we know that 36% of people prefer fully online loan applications, 32% prefer online applications with customer assistance, and 16% prefer telephone applications.
The speed and quality of our online support is essential. When so many of our customers reach out to us online, it’s important for us to understand how we can make their experience easier. Our Moneyboat reviews help us modify our loan offering to make sure our products and loan terms are as relevant as possible.
Customers will often share details about their experience with Moneyboat loans, including:
- How quickly they were approved
- Loan terms and amount
- Repayments
- Customer service
Every piece of feedback is taken onboard to help improve our service.
Moneyboat's service is rated Excellent
May 17, 2025
⭐️⭐️⭐️⭐️⭐️
It was all completed in no time at all, and all online. Very quick and very thorough. Great communication throughout. Thank you.
Direct lender reviews
Unlike some of our competitors, we’re a direct lender – so when you borrow from Moneyboat, you’re dealing with us directly, not through a broker. That also means the reviews you’ll read come from real customers who’ve used our service first-hand. And because we’re responsible for the full experience from start to finish, we work hard to make sure it’s a great one.
What is a direct lender?
Direct lenders provide loans directly to borrowers, not through a middleman. As a direct lender, this means we deliver borrowing solutions personally to the customer. You can apply for a loan through our website and know that our own underwriting team will consider your application on its own merits. Once you’re approved, we can release the cash into your account in as little as 15 minutes.
Our responsible, short-term loans are a secure and flexible alternative to payday loans. You might also have heard them referred to as emergency loans or bad credit loans.
What is a loan broker?
A loan broker is a service that helps borrowers find and compare loans to suit their needs. They collect details from borrowers and search for appropriate loans for each customer’s requirements. Unlike direct lenders, they don’t have to provide lending services. That’s why broker reviews are quite different from Moneyboat reviews – they reflect a different kind of service, where the customer’s experience is with the broker, not the lender.
What our recent customers are saying about us
Victor Ochuba, May 25, 2025
⭐️⭐️⭐️⭐️⭐️
I had a wonderful experience with Moneyboat. They were very friendly, courteous and knowledgeable. I received the money in less than twenty-five minutes after completing the application process. I would recommend Moneyboat to family and friends.
Jill Hawkins, May 16, 2025
⭐️⭐️⭐️⭐️⭐️
I thought they were fair and everything was easy to understand and straightforward. I was very happy with the whole process and would recommend and use them again if needs be.
Caroline, May 7, 2025
⭐️⭐️⭐️⭐️⭐️
Moneyboat accepted my loan application immediately after being declined by a lender I'd previously paid off. Within an hour the funds were in my account. Excellent company to deal with. I highly recommend 👌 5*
Connor, April 23, 2025
⭐️⭐️⭐️⭐️⭐️
They paid the money into my account very quickly. I’ve paid it off in full with no problems at all. Great company, would recommend and use again.
Gareth Williams, Jan, 2024
⭐️⭐️⭐️⭐️⭐️
The application process was quick and easy and once approved the funds were in my account almost immediately. Would recommend if you're after a quick short term loan.
Michelle, May 31, 2023
⭐️⭐️⭐️⭐️⭐️
Excellent service, very quick and easy process, all completed within about 20 minutes, very pleased with this company and good interest rates. Wouldn't hesitate to use this company again.
Discover more helpful resources
If you’re worried about your finances and looking for free, independent support, you’re not alone. There are plenty of third-party organisations available to reach out to.
- MoneyHelper: A free government service offering financial advice by chat, WhatsApp or phone
- National Debtline: Free and independent debt advice by phone or chat
- StepChange: Free debt advice by app or phone
- Shelter: Free advice on debt, housing and healthcare by phone and chat
- Citizens Advice: Free debt support
If you’re a Moneyboat customer and you’re not sure if you can afford your upcoming loan repayment, contact us right away and we can discuss your options.
Covering everything from our personal cash flow budgeting guide to financial wellbeing tips and support, discover financial tips and insights on our helpful blog.
Blog Disclaimer
We do all we can to bring you interesting, practical and valuable information. However, please understand the following:
- Moneyboat.co.uk are in no way connected or affiliated with the application or affiliate links mentioned in this or any article. We do not receive any commission and are not responsible for any charges that may result from any free trials or paid subscriptions.
- Moneyboat.co.uk does not provide medical advice It is intended for informational purposes only. It is not a substitute for professional medical advice, diagnosis or treatment. Never ignore professional medical advice in seeking treatment because of something you have read on the site. If you think you may have a medical emergency, seek medical advice immediately or dial 999.
- Information and data on this blog are for information purposes only. While we work hard to ensure it is accurate, we cannot accept responsibility for the accuracy, completeness, suitability or validity of any information provided on the blog. We will not be liable for any errors, omissions, losses, injuries or damages arising from its display or use. All information is provided with no warranties and confers no rights.
If you feel that any of the information published on our blog is not accurate, please notify us via email at thecrew@moneyboat.co.uk.
Representative Example: Borrow £400 for 4 months: 3 monthly repayments of £156.09 followed by a final repayment of £156.07. Total repayment £624.34. Interest rate p.a. (fixed) 288.35%. Representative 1,267.9% APR.
Compare Moneyboat loans.
Warning: Late repayments can cause you serious money problems. For help, go to www.moneyhelper.org.uk.
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